Exchange, Return and Refund Policy
At Inkoust Marketing & Technology, we strive to provide our customers with the best products and services. However, we understand that in some cases it may be necessary to make exchanges, returns or request refunds. To this end, we have developed the following policies:
Services provision
Updated on 05/31/2023
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Provision of Service
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Inkoust offers its services through online access through its website. When purchasing a service, the customer will have access to the functionalities and resources described on the purchase page of the service.
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Exchange Policy
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Exchange for another service of equal value is possible upon customer request. The deadline for requesting an exchange is up to 7 calendar days from the date of purchase. To make the exchange, the customer must contact us via email conatato@inkoust.com.br.
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Cancellation Policy
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Cancellation of the service is possible within a period of 7 calendar days from the date of purchase. 100% of the amount paid by the customer will be refunded. Refund processing will take place within 15 business days of the cancellation request. To request cancellation, the customer must contact us via email conatato@inkoust.com.br.
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Refund Policy
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Reimbursement of the amount paid by the customer is possible upon request within a period of 7 calendar days from the date of purchase. Refund processing will take place within 15 business days of the refund request. To request a refund, the customer must contact conatato@inkoust.com.br.
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contact details
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To initiate an exchange, return or request a refund, the customer must contact us via email conatato@inkoust.com.br.
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Available Payment Methods
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Inkoust accepts the following payment methods on its website: credit card, bank slip and PIX. The customer can choose the payment method available and preferred during the purchase/contract process.
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When purchasing an Inkoust service, the customer declares to have read and agreed with these terms and conditions. Any questions or requests related to exchanges, cancellations or refunds should be sent to contato@inkoust.com.br.
We hope these exchange, return, and refund policies clear up any questions you may have. We are always available to help you with any questions related to our products and services.